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The National Initiative for Service Excellence (NISE) was established in 2004 by the Social Partners. The Social Partners are made up of the Trade Unions, Private Sector and the Government of Barbados.
The Social Partners created NISE in response to the need for increased competitiveness of the island in hopes of propelling development, prosperity and sustainability of the nation.
Their aim is to achieve world class excellence in the service industry in an increasingly liberalised and globalized economy.
Mission statement:
"Our mission is to promote and facilitate the achievement of sustainable excellence within organizations and to assist individuals in developing excellence as an ethic."
"Building Excellence the Barbadian Way"
Building of the national strategic plan of "Global Excellence, Barbadian Traditions", NISE strives to propel Barbados to international acclaim as a world class travel, investment and business destination.
Since its inception, NISE has undertaken a number of successful pilot projects and programmes including:
» The Orientation to Work Programme targeting 15 - 21 year olds, NISE endeavours to build the capacity of school-leavers by enabling them to better transition into the workforce.
» Initiation of the Give Customers a Positive Impression of Yourself and Your Organization unit in collaboration with the Technical and Vocational Education and Training (TVET) Council. The unit delivers certification of job competence and the achievement of internationally held best practices.
» Barbados NISE Excellence campaign launch. A national campaign aimed at bridging Barbadian values, ethics and determination with excellent customer service and global competitiveness.
» Taking Personal Responsibility for Service Excellence (TPRSE) workshops designed staff and self employed individuals at every level from the following fields:
» Small, medium and large private sector companies
» public sector organisations and other non-commercial enterprises
» Small business owners such as hairdressers, mini-bus and taxi owners, artisans and water sports operations
» The annual Week of Excellence including community outreach events, public education and awareness campaigns and related activities.
» Naughty or NISE, a weekly column featuring customer reviews and commentary on the subject of Barbadian customer service. The column is featured in the Weekend Nation newspaper.
» The NISE Leadership Programme is designed for sector leaders who are the key to driving Barbadian progress in service excellence. The programme includes 5 components:
» The Distinguished Visitor Series
» Internationally Accredited Service Excellence Workshops
» Benchmarking Study Tours
» Job Attachments
» Strategic Customer Service Workshops
NISE also contributes to the industry through the publication of reports, newsletter and manuals such as:
» The Best Practice Guide for Customer Service Professionals. A manual aimed at customer service professions.
» Your Guide to the World of Work. A practical manual for work entrants covering everything you need to know about entering the work force from appropriate dress wear to money management.
For more information on how to become a world leader in service excellence, visit www.nisebarbados.org. The NISE website provides valuable information to service providers, service professionals and job seekers including:
» Job board
» Annual Report on Absenteeism
» Naughty or NISE (public commentary and customer service reviews)
» Newsletters
» Nomination form for excellent customer service
» Upcoming workshop information
» Information on how to obtain NISE publications
» And much more!
For inquiries, contact the NISE office at:
National Initiative for Service Excellence NISE
Suite 102, Building No. 4,
Harbour Industrial Park,
P.O. Box 1276,
St. Michael,
Tel. (246) 426-4186
Fax (246) 429-1257.
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