2009 StudyTour Participants
NISE Orientation to Work
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National Initiative for Service Excellence NISE Inc
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NISE is the National Initiative for Service Excellence, an organization in Barbados created by the Social Partners (the Trade Unions, the Private Sector and Government) for the people of Barbados. |
NISE is at the forefront of a nationwide effort to help Barbados consistently deliver Service Excellence and be recognized internationally for this. In this way, an enabling environment will be created within which Barbados will be able to attain its vision of being a developed country by 2025.
In the last 20 years Barbados has transitioned from an agricultural-based economy to one where over 90% of the foreign exchange and over 85% of employment is derived from service industries, led by travel and tourism.
The Social Partners (Government, the Trade Unions and the Private Sector) recognised therefore that the delivery of service would be critical to the continued and sustained growth in the Barbadian economy and that the attainment of world class excellence in both the quality of service and delivery of products was an imperative.
The Social Partners therefore committed themselves to facilitating the changes needed in processes and practices to achieve service excellence at both the business and personal level and thus established the National Initiative for Service Excellence Inc.
NISE was therefore created to be the lead agency to guide and manage this transformation process to raise the quality of service provided and to allow Barbados to compete effectively at the world class level.
NISE places PEOPLE at the core of the cultural change, with six supporting service transformation strategies:
1. Training & Development
2. Leadership For Change
3. Measurement and Benchmarking
4. Standards and Certification
5. Business Process Re-Engineering and...
6. Recognition Of Excellence
Led by the Chief Executive Officer Ms. Kim Tudor, NISE's programming strategy is being undertaken through a three-stage approach to national service excellence development:
Phase I: Building Excellence the Barbadian Way,
Phase II: Sustaining Excellence,
Phase III: Recognised for Excellence.
NISE's current programmes include:
Training and Development
» Open Enrollment Customer Service Training
» In-house Consultancy Training
» Sector-specific programmes e.g. Team Barbados Host for tourism frontline workers
» Taking Personal Responsibility for Service Excellence Workshop
Leadership Development
» Service Leadership Benchmarking Study Tour
» Leadership Conferences
Youth Development
» Orientation To Work Programme for school leavers and new entrants to the world of work.
» Budding Excellence Programme for primary school students
NISE is therefore viewed as one of the most important programmes to help Barbados create a national culture of service excellence, seeking to mobilise what is best in the Barbadian character and values and channel these into improvement of service to each other, customers and visitors to its shores.
A 15-year target has been established as the acceptable minimum time period for the type of paradigm change necessary for an ethos of service excellence to develop.
A 9 member Board of Directors was established comprising three representatives of each arm of the Social Partnership, providing the structure to ensure that critical policies, influence and networks are available to execute the strategic plan and activities.
Representing the Government of Barbados:
» Sir Keith Hunte - Chairman
» Senator the Honourable Arni B. Walters
» Dr. Jeannine Comma
Representing the Congress of Trade Unions and Staff Associations of Barbados:
» Senator Sir Roy Trotman
» Mrs. Marguerite Cummins-Williams
» Mr. Dennis de Peiza
Representing the Barbados Private Sector Association:
» Mr. Ben Arrindell
» Mr. Frank McConney
» Mr. Robert Le Hunte
Our partners include local organizations such as the Productivity Council and the Office of Public Sector Reform, private sector companies and organizations, educational institutions such as the University of the West Indies and regional institutions such as the Caribbean Tourism Organization.
Key Contacts
» Chief Executive Officer: Kim Tudor
» Programme Manager: Cynthia Blackman
» Client Service Advisor - Customer Service - Tracey Austin
» Corporate Communications Specialist - Sharon Carter-Burke
Please fill out the form below stating who you wish to contact and we'll reply as soon as we can.
Suite 102, Building 4,
Harbour Industrial Park
St. Michael,
BB11000, Barbados.
http://www.nisebarbados.org
Call (246) 426-4186
Located in St. Michael, South Coast
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